How to exercise this right?

Fill out the withdrawal request form above. You will receive an automatic confirmation by e-mail once your request is registered. The refund will be made within the legal period applicable to your purchase.

Our refund and return policy lasts 14 days from the day of receipt of your purchase. If 14 bears have passed since your purchase, we cannot offer you a refund or a full exchange.

To be eligible for a return, your item must be unused and in the same condition you received. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable Software Products
• Some articles of health and personal care

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS cassette, software, video game, cassette or vinyl record that has been opened.
• Any item that is not in its original condition, is damaged or lacks parts for reasons not due to our mistake.
• Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will send you an email informing you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method, within a number of days.

Late or missing refunds

If you have not yet received a refund, check your bank account first.

Then contact your credit card company, it may take some time before your refund is officially released.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and have not received your refund yet, please contact us by mail..

Only items at regular prices can be refunded. Sales items cannot be refunded.

Returns of shipment

To return your product, you must send your product by mail to La Maison du Pin Le Pin 53340 Préaux.

You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the return cost will be deducted from your refund.

Depending on where you live, the amount of time it takes for your exchanged product to reach you can vary.

If you are returning more expensive items, you may want to consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Besoin d’aide ?

Contact us by email for any questions related to refunds and returns.